The 5 Essential Qualities a Good Website Builder Support Service Must Have
Pay Attention to These 5 Points, If You Want a Website Builder with Good Support
Support services are often not interesting until you find yourself needing immediate help. Then all of a sudden the quality of support is crucial.
The fewest among us are experts when it comes to building our own website. That's why it is only a matter of time, before you need help with your website project.
If you then don't have adequate help, your website development will quickly get stuck, which will only cost you time and bother.
That is why you need to make sure you will get good support in advance. To this end check your potential provider has the following qualities.
#1: Extensive Support Documentation
Ideally you would not need to resort to personal support. The more detailed the provider's support documentation is, the more you can help yourself.
Detailed documentation needs breadth and depth. A wide documentation will cover any conceivable topic. That way you can be sure that even complicated problems will be solvable.
A deep documentation will have answers going into a lot of detail. Only when your question is answered completely, will you be able to completely solve your issue.
That's why it is important that the support documentation covers many topics and also goes into great detail.
#2: Clear Help Documentation
Extensive documentation is not very helpful, if it has poor overview and is not easily understandable.
Clear help documentation has the following characteristics:
The documentation must be clearly organised. It especially needs a clearly structured and easily navigable table of contents.
The individual help chapters are organised in an understandable fashion. The composition of each chapter is clear and is reflected in its structure. Ideally it will include steps to follow. Pictures and illustrations will help illustrate the most important steps.
#3: Effective Search Facility Within the Help Documentation
The better the search facility, the easier it will be to find an answer to your questions.
You will not have to meticulously comb through chapters, if you can type your query or buzzword into a search field and receive related results.
A good search facility will also deliver good results if your query was only partially precise.
#4: Video Tutorial for Difficult Tasks
For especially tricky issues a video tutorial will help much more than a text. The same applies to explaining the context or the overview of a topic in general.
A quality help documentation will provide video, as well as text content for just these cases. You will be able to help yourself using both sources.
#5: Quick Response Times for Personal Support
If despite the help documentation you should need personal support at some point, quick response times are of course paramount.
It's frustrating and we have all been there: You have an urgent question and contact support. You are dying for a quick answer, but what happens? -
Nothing.
The ideal solution is a support chat. Provided a support employee has time for you, you will receive the answer to your query immediately.
That's why support chat is a great plus for any support service.
Conclusion: Quality Support Will Be Able to Help You in Two Ways
Quality support will always have two ways of supporting you. Firstly, you can get resources to help yourself. Secondly, you can receive personal support from an employee.
Both are important and you should therefore be provided with both. If the help documentation is good, you will need less personal support. If you do need it at some point, response times and content quality are most important.
